August 23, 2005

JCPenny online

Avoid JCPenny online. I recently purchased three pairs of pants from JCPenny.com - exactly the same size but each with a different color. Two pairs were about an inch longer than they should have been. Naturally, a return is in order. Unfortunately, I failed to read the fine print before purchasing. Under JCPenny's "fair and easy" return policy, the buyer pays all return shipping and handling, even if the merchandise is flawed. So, keep that in mind as you shop. Here's a company that doesn't get it.

Posted by torque at 10:46 PM | Comments (146) | TrackBack