We love your products! Recently, the rubber seal which attaches to the bottom of the mushroom-looking object with the ball inside fell apart while cleaning (fatigue probably due to repeated steaming while cooking rice). I need to get it replaced. I really just need the rubber seal replaced.
Update. I got the following reply:
In regards to your inquiry.No freebies from Zojirushi! Posted by torque at November 25, 2006 4:45 PM | TrackBack
We do offer the steam vent case that you need. The price is $4.20, plus
$2.20 for s/h. If you would like to order the part by credit card, please
contact me either by email or by phone at 1-800-733-6270, ext. 105 (or
contact Jesse at 108 if I am not available). Or, if you prefer, you can send
us a check or money order for payment, made out to Zojirushi America Corp.,
6259 Bandini Blvd.
Commerce, CA 90040
Attn: Customer Service
I look forward to hearing from you so we can process this order quickly.
Zojirushi America Corp.