tim's journal

Newark Inone customer service stinks

I tried Newark Inone's highly advertised online help, and this is what I got:

Below is a transcript of your session.

Thank you for contacting our live service center.

You: Can you help me

Automated Agent: Thank you for contacting Newark InOne website support. All of our live account representatives are helping others at this time. Please email us at websupport@newarkinone.com. If you need immediate support please contact 1-800-NEWARK-T (1-800-639-2758)and select option 1.

You: hi

Ready to start a live conversation. Your representative is Automated Agent Please wait for the next available representative Welcome to our Live Customer center!

For the record, I've been on the phone waiting for the "next customer service representative" for about 20+ minutes now...

Posted by torque at December 3, 2003 2:50 PM | TrackBack